The support that you'll receive from your cloud website hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical issue with a current account. Timely and correct info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine website hosting provider not from a reseller. If you obtain a hosting account via a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a day or two to get a response to any kind of query, therefore your web sites may remain offline for quite a while. Alternatively, a provider which offers numerous options for communication and has a support crew available all the time will assist you to right away and help you minimize or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We supply 24/7 customer, billing and technical support for all our cloud website hosting packages. Even if you aren't our client yet and you have questions, we can help you promptly and provide you with the needed information, so as to give you the choice to make the best decision when you buy a new hosting account. We are available any time, including weekends and holidays, and we provide you with various options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have a couple of phone numbers globally, so that you are able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for several days to receive support for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to receive timely assistance, particularly if your web site is not working effectively for some reason. Our semi-dedicated hosting include 24/7 customer and technical support, therefore if something comes up, you are able to use plenty of ways to contact us - telephone line with multiple local numbers worldwide, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and common matters, which means that if you don't have an account yet, for instance, you'll be able to receive more details for our solutions, or we can assist you with less demanding tech problems. The second two methods are for solely technical troubles or anything that's more time-consuming considering that it is easier to track the communication between you and our support team. The warranted maximum response time for them is only one hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day so as to get support as you may need to do when using the services of various other service providers.

24/7 Customer Support in VPS Web Hosting

When you use our VPS web hosting, you'll never have to wait for more than an hour so as to get support for any kind of issue that you could have with the server or the software which comes pre-installed with it. We guarantee this short answer time for all the tickets that you open through your billing Control Panel or email messages that you send to our technical support team. We also have local telephone numbers in several countries around the globe plus a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the various ways of communication, so whatever your question or problem is, there'll always be somebody to help you out right away. In the event that you need help with third-party software, that you cannot install or which gives you troubles, you will be able to take advantage of the Managed Services upgrade package that we supply for all the VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to get quick support in general, let alone when you operate a whole server, so every single dedicated server that we offer comes with 24/7 support with 1-hour reply time guarantee regardless of the matter. This service is free of cost for all the difficulties with your server or the software that was installed from our administrators during the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you can send an e-mail message, and the actual reply time for either of these rarely surpasses thirty minutes because we have administrators available 24x7. In case you require general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on three continents or you could employ our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you can add to your server plan through your billing Control Panel.