If you’ve ordered a hosting plan and you have certain questions concerning a concrete function/feature, or if you have run into a certain difficulty and you require support, you should be able to touch base with the respective help desk team. All web hosting companies use a ticketing system no matter if they provide other methods of contacting them aside from it or not, because of the fact that the most effective way to deal with a problem most often is to open a ticket. This kind of correspondence renders the responses sent by both sides easy to track and enables the support team representatives to escalate the problem if, for instance, a server admin has to intervene. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you have to use at least 2 different accounts to contact the customer care team and to actually administer the hosting space. Constantly switching between different accounts might sometimes be a burden, not to mention the fact that it takes lots of time for the majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with lots of other hosting providers, the support ticket system that we use with our cloud website hosting packages is an indivisible part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to memorize different log-on names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in one single location. So, if you’ve got an inquiry or stumble upon an obstacle, you can contact our help desk staff on the spur of the moment. Our ticketing system comes with a smart search option. This means that even if you’ve opened a huge number of tickets through the years, you’ll be able to track down the one that you need without much effort. Moreover, you can read knowledge base recommendations for resolving commonly met issues.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated hosting, which goes to say that you won’t need one more platform to contact our customer support team – you can do this on the spot in the event that you experience an issue. Posting a new ticket takes a few mouse clicks and tracking down an older one is just as easy. Using our smart search box, you can swiftly track down any ticket that you’ve opened in the past. You can open a ticket at any particular point in time as our customer support staff members are available 24-7-365 and respond in no more than one hour, even though it seldom takes this much to get an answer. With the Hepsia Control Panel, you will have everything in one location and you can just forget about having to sign in and out of two or more platforms to troubleshoot a simple issue.