Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • Each help request you submit to us will be attended to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or email calls for further assistance from an admin, we’ll without delay forward it and leave a note to notify you that your matter is being examined. If you take advantage of our Optional Managed Services package, any of the services included there will be performed at a time of your preference.

  • Top quality support service

  • A Premium–Quality Help Desk Service

  • We will be at your disposal 24x7 to answer any queries that you may have with regard to our Control Panel and any of the apps that we have installed for your convenience on the dedicated web hosting server. If you also need support with server management tasks, you can have a glance at our Optional Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation services.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided our Control Panel with an in–depth knowledgebase, which offers extensive explanations of all its features and functionalities. Also, we have shot exhaustive video tutorials that will further demonstrate to you how to carry out a given operation or resolve a regularly experienced issue. The help articles and the tutorial video clips are easily accessible from every Control Panel section through the Help and Videos buttons located in the upper right corner.