Although this isn't the keyaspect to help you identify a reliable cloud website hosting provider from a bad one or a reseller from an actual provider, having the option to call and consult with a live person is an indicator that you are not dealing with a one-person company and that you'll be able to get in touch with someone if you need help. The telephone support for web hosting services may range from standard to dedicated, which means that the problems which can be resolved with a phone call vary depending on the specific company. In most cases, these issues are simpler and include billing or first level tech issues because more complex matters often need a support ticket where both you and the system administrators can follow what's going on with a specific issue. Still, the option to phone call your supplier will save you a lot of time and efforts for the multitude of small issues which will eventually show up when you manage your hosting account.

Phone Support in Cloud Website Hosting

We believe that the option to talk to a live representative is rather important, for that reason we have 3 support lines all around the world (USA, UK and Australia) and you're able to get in touch with us on the phone for fourteen hours every day. In case you consider acquiring one of our cloud website hosting packages, for example, you'll be able to phone us and find more about our services before you order to ensure that we do meet all the system requirements for your web sites. Following the purchase, you will be able to get in touch with us about any sales and / or billing problems you may experience, or receive any general or basic tech information you need. We've aimed to find the balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours per day as a part of the support services for each and every semi-dedicated server package that we supply. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a support ticket if you experience such an issue, still for all general, billing or minor tech issues you can always phone us and we will help you instantly to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our high-tech cloud platform or you can receive any other general information about our semi-dedicated services. We now have local phone numbers in the United States, Great Britain and Australia as well as an international number, so you will be able to call the one which is nearer to your location.