If you’ve ever got any queries connected to your hosting account or if you encounter a problem with your websites, you’ll have to touch base with the respective web hosting company’s technical support team. It may not make any difference how promptly they will answer if you have a general query, but a problem like an ill-applied application update, for instance, may result in your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the website will be inoperational. If you offer goods or services online, any downtime will affect your website in an unfavorable way and you can lose existing or prospective customers. Many hosting providers, mainly resellers, respond to tickets and e-mails within 24 hours, but in the online era that is much too long, since customers will scarcely ever revisit a website that is not working properly for a prolonged stretch of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting packages offer a sixty-minute reply guarantee, which means that irrespective of what enquiry or obstacle you might have, we will always be there to lend you a hand. The fact is, it rarely takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our technical support staff members will be at your disposal 24-7, even on official holidays and weekends, which suggests that you’ll always receive timely help. We are aware of how expensive time can be, so by the time we reply to your support ticket or e-mail, we will have looked into the matter and, in case we haven’t worked out a solution, we’ll supply you with more details on what you have to do on your end – when the case necessitates this. With our support services, you can rest assured that there will be somebody to lend you a hand right away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer care staff members will be at your service at all times and they’ll respond to any support ticket that you open via your hosting Control Panel within no more than 60 minutes. The response time is guaranteed irrespective of whether you have a generic question with regards to your semi-dedicated server or you encounter some difficulty and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we are available around the clock to attend to any billing, technical or general issue. If you contact us about anything that’s within our capacity, we will solve it before we respond to you, which implies that you will not have to wait for hours or even days while the problem lasts. In case there is something that you have to do on your end, we’ll give you the needed details – what workable solutions to try out, what actions to take, etc.